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We ship our bags free all over the world, with Express Shipping service as alternative option as below:

For more information, please feel free to contact us , we will get back to you in 24 hours.

Note: Affected by Covid-19, there may be some delay on the delivery.

WAUTTON guarantees all products purchased from us are made of high quality materials, and provides one year warranty against any defect in material and workmanship.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.

To be eligible for a return, your item must be unused and as the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Notes

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Please contact our customer service at info@wautton.com to get the return address.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@wautton.com.